Mackenzie boasts a robust background in client success and account management roles, offering a wealth of experience in driving growth for both clients and organizations. As a leader in client success, Mackenzie has honed her skills in building and implementing client-focused processes that drive adoption and increase expansion across clients. She takes a proactive approach to all client relationships to ensure value realization and client retention.
Before refining her expertise in the SaaS/technology sector, Mackenzie worked in a marketing capacity within the insurance industry. Excited to leverage this knowledge, she brings a strategic mindset and customer-centric approach to business development initiatives. Based in Toronto, Mackenzie will play a key role in supporting business development and client relations in downtown Toronto and the Greater Toronto Area.